Frequently Asked Questions

How can I reach you?

We work best communicating via email. We do also have a toll free number for your convenience - (877) 916-2229. We are closed on Saturday, Sunday and all major holidays. You will most likely be in contact with the owner, Stacey. Please keep in mind that she is a work-at-home mom, and being a small business owner, she is always trying to balance work and her two children. If at any point, you are not able to reach her by phone, please be sure to leave a voicemail message, or send an email letting us know that you would like a call back. She does her best to return phone calls the same day. If that is not possible, she will return your call the next business day. Thank you for your understanding.

How can I place an Order?

Click on the link below called "How to Order". There are order forms for birth announcements and other events. Follow the instructions provided. Choose the style of photocard that you would like from the Gallery section of the website.

Can I see a proof of my photocard?

Yes. We will send you an emailed proof within 2 business days of you completing the form and emailing us your photos. After the proof is emailed to you, you will have the opportunity to make any changes to the photocard, and the revisions will be made. PLEASE BE SURE TO REVIEW YOUR PROOF CAREFULLY! Once you have approved an emailed proof, and payment has been processed, the proof will be considered finalized. At this time we would begin printing your order, and changes may not be made.

What is the turnaround time on an order?

You will receive an emailed proof within 2 business days after receiving your form has been completed and photos have been received. Once you have given final approval of your design and final proof, and payment has been processed, we will begin the printing process. Please see the pricing page for lead times on each particular product. The photopaper photocards have the shortest lead time. All orders are shipped via US Priority Mail, and take 2-3 days to arrive to you.

What are your photo requirements?

We will need a full size image directly from your digital camera. This will ensure that your image is crisp and clear when it is printed on your photocard. Please do not crop or adjust the image at all. Ideally, the size of the image should be at least 1200x1800 pixels and 300 dpi. The higher the resolution, the better. The output of the card will be of better quality if you provide a high resolution image to us. If the image is low resolution, you may not be happy with the finished product. We can only work with what we are given. If you’re unsure, please email the image to us and we can determine if it will work.

Can I send you a photo to be scanned?

We do not offer this service at this time. If you need to use a scanned photo, you can take your photo to a Kinkos or similar company and they can scan the image for you. Be sure to have them scan it at 300dpi. It can then be emailed to us directly.

What forms of payment do you accept?

We accept both Paypal as well as all major credit cards (Visa, Mastercard, AMEX). At this time we can only take a credit card by phone. Charges on your card will appear as BABYCARDEXP. We can also accept money orders. The money order must be received prior to shipping your order, and will cause a delay in shipping.

How do you ship orders?

We ship all orders within the U.S. via U.S. Postal Service Priority Mail.

Is your company name printed on the photocards anywhere?

Our website is printed on the back of the card. We attach a small sticker with my company name and website address to the back of the photocard. Its very inconspicuous. On the cardstock option, our website and logo is printed in small font at the bottom back of the card.

I have photos from a professional photographer, can you use these on my card?

Please read our terms of use. By submitting your photos to Baby Card Expressions you assert all legal ownership of your photos. You must obtain copyright permission from your professional photographer.

Do you accept returns or make refunds?

Due to the custom nature of our products, we do not accept any returns, and there are no refunds - all sales are final. Once payment has been processed, the sale has taken place, and no refunds may be processed at that point. We are careful with your order, and will do everything possible to check and print your order. We do ask that you check your proof very carefully, and possibly have another person proof read your proof for any spelling, grammar and layout issues before you give your final approval. If requested, we will provide you a hard copy proof via regular US Mail, prior to placing your order. This can take anywhere from 3-7 days, and will add to the lead time of your order. We are all human and can make mistakes or miss things. So please look over your proof carefully!

What if there is an error on the final photocard?

If there is a mistake made by us, after you have approved the final card, we will rush new cards to you at no charge. If you have approved the final proof, and you made an error (spelling or anything else), we will still re-print and ship new cards to you at 50% off the regular price. We may ask you to return the original shipment. We require that you notify us within five (5) days of receiving your order.

Can you turn my photos from color to black and white?

YES. We just need your original files and we can do this for you. We can also colorize in sepia.

Can you remove red-eye or distractions that should not be in the photo?

In most cases, yes. Again, we just need the original file and we can determine this.

Can you remove date stamps from photos?

In most cases, yes. It is best if you do not use the date stamp feature on your camera. We will have to see the photo to determine if there will be any issues. If the date stamp is on a main photo, and covers over skin and edges of body parts, it is harder for us to remove the date stamp and have it look natural. Our best advice - turn off the date stamp!

Can I get envelopes ahead of time so that I can address them ahead of time?

Yes. The charge is 25. cents per envelope, and a $6.00 shipping charge. The cost of the envelopes will be deducted from your order once it is placed (minus the shipping).

Can you do custom designs?

**** UPDATE AS OF 3/17/08 - We are temporarily NOT accepting requests for custom design work. **** We would be happy to work with you on a custom design. We do have a few rules for custom work. A lot of time, work and creative energy goes into each custom design, so we hope that you will be understanding of our requests. 1 - Our time is valueable, so we do ask that you are very specific as to what you are looking for as far as colors, number of photos, layout (vertical or horizontal) and elements. 2 - We will provide a single first idea custom proof for you at no charge (the deposit will still be collected). You may make basic changes to the proof once it is provided. If you would like more than one custom (from scratch) proof idea sent, there will be a charge for each additional custom proof. Contact us for the pricing on additional custom designs. 3 - Please send us an email prior to the start of work, and we will let you know if what you have in mind is possible. If you see a announcement design that you would like to use for birthday, etc, we can usually accommodate that. 4 - At this time, we do charge a non-refundable fee for custom work. This will be applied toward your order once it is placed. Thanks for your understanding. Contact us for additional details.

Do you offer return address labels?

Yes. Please see the pricing page for details and pricing.

Do you offer local pickup?

If you are in Sacramento, we can offer local pickup at a prearranged location in the East Sacramento area. During the month of December, this option is not available and all orders will be sent via our regular shipment methods.

Thank you for visiting babycardexpressions.com